Jesse Peters

Review of Mr. Ed,s Auto Care

Unfortunately, had a horrible experience getting m...

Unfortunately, had a horrible experience getting my car tinted. Andrew (owner) and I have been friends for a few years now and had posted a special for tints. My girlfriend had driven from easton to Allentown to get these done because I wanted to support andrews business rather than go elsewhere. I wasn't in the market to get her car done but it seemed like good timing. I had said I wanted "15%, all around". I recoeved confirmation via social media. When I saw the updated progress shots, I noticed "35%" tint was applied. My feedback was it was a "misunderstanding" and that he thought I wanted my personal car at 15%. I'm not sure how considering my personal car is already tinted 20%, all around. When I stressed to Andrew how upset I was and that i could have taken my car elsewhere much closer or to the same shop (which also charged less) I was told I could come get my car and "take it there then, thanks". I had no availability the following day and had no interest returning after wasting 2hrs round trip driving to and from Allentown from easton and wasting my time. I didnt recieve an apology either. Apparently, requesting a service and receiving the WRONG treatment is a "misunderstanding". I guess when the other 5 cars (his words) booked were all for 35% so apparently the assumption our car was too. Word of advice coming from someone also in a service based business...Take a business ethics class and improve your customer service. A client should never be treated in that manner especially a "friend" whose is giving you business you apparently appreciate.