Sharon S. Hawn

Review of Vivint

I've been with Vivint Smart Home Security since be...

I've been with Vivint Smart Home Security since before they changed their name 8 years ago. They were good then, but now they are even better! They are quick to respond when my alarm goes off even if it's a faults alarm. The cell phone remote connection system is the best. Especially when I live in Alaska and I'm out of State (some 5200 miles away) and I need to adjust the thermostat in my house to keep my pipes from freezing. The remote connection system is also great when I'm that far away and the alarm goes off. They would contact me first then need be they would contact the authorities to verify the house is secure. One time, I was in California and my house sitter raced out of the garage man door to take the kids to school and go to work triggering off the alarm. Vivnt contacted me right away. I was able to contact the house sitter who was unable to return to the house until after work, so Vivant sent the authorities to check the house before the house sitter and kids returned from school. Once the State trooper's confirmed by calling me direct that the house was free of harm, I was able to remotely activate the alarm from CA knowing that everyone would be safe when they got home. The Vivint team stayed with me during the whole process even though it was an accidental alarm trigger. For me to know that the Vivnt team was there throughout all the steps and that the kids would have a safe return home from school was worth all my faithful years with Vivint Home Security Systems.