Craig Ewington

Review of Paramount Volvo, Linc/Merc

Firstly, Butch Walters is a gem. He was very pers...

Firstly, Butch Walters is a gem. He was very personable in his communications without any of the glib affect commonly associated with auto sales. I felt listened to, accommodated and not pressured in the least. I work in Charlotte and there were certainly closer dealerships, but there was something about the preliminary sales conversation with Chuck that made me feel genuinely at ease. Prior to driving to Hickory, Butch photocopied the sales sticker for me and emailed it so I could understand exactly how the car was equipped and he worked with me to make sure that car was held and still available to me when I arrived (no bait/switch). Thank you!

Secondly, the dealership helped me by transporting my own car back to Charlotte while I drove my own car home. This simplified the transaction considerably and made it an easy decision for me to leave work and drive to Hickory without having to negotiate schedules and childcare with my wife to get the transaction done. This makes a world of difference for working couples with kids. I arrived at about 6:00 on a Friday night, but despite the late hour, everyone took their time with me. I would have signed for the car immediately, but Butch took his time with me, took me on a test drive, answered all my questions and made sure I was completely satisfied with the car first.

Thirdly, the financing deal on the car was outstanding. I was prepared to pay in full up front but you offered a financing deal I could not refuse. The conversation about gap coverage was enlightening and the up-sell on coverages and warranties was ultimately respectful of what I wanted and needed. Professionally and courteously done.