Kay ThornhillReview ofRuma Salons Ltd
After being asked to remove my previous 2 star rev...
After being asked to remove my previous 2 star review I am detailing my experience at this salon. I initially booked to have botox and my experience hasn't been good. I was left with part of one eyebrow higher even after i went back for a review/top up.
After I left my review I was contacted by the salon manager.
I was offered a discounted cut and colour to remove my review (her words were I can't actually say to you remove the review but what can we do to change your mind)
This is where it went even more wrong. I have been left with an extremely uneven hair cut, 3 plus inches difference in some places. I went back to the salon to complain. The stylist, Sam, said I must have had an old fringe which was making the sides so different. I showed her a picture if my one length hair before the cut. I specifically asked for no short layers and we discussed this. I have been left with layers one side that start at my cheekbone and no layers at all the other side of my parting. I was told it's uneven due to having a side parting. I was asked where my parting sat before she started to cut.
The solution advised by the stylist was to move my parting to the centre.
I was offered another stylist but I have lost all Faith in this salon. I was given a refund for the cut and colour and having asked for some money off of my BOTOX was given a goodwill gesture.
At the hair appointment I was given a top up of botox to rectify my higher eyebrow. This did not work. I still have one higher than the other and a slightly puzzled expression.
I would not recommend this salon as having in a round about way been asked to remove my low star review I am not sure how true a reflection of the services they are. Very disappointing all round.

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