Kaitlin Bri

Review of Darvin furniture

This was going to be a totally different review be...

This was going to be a totally different review before I actually physically went into the store but I had recently purchased a new mattress, box spring and bed frame about a month ago(first big girl purchase)....and of course the frame was backordered due to covid not a issue I understand but the matress deliver few days later ...quick service. ...about a week in I noticed the one side sagged termedously when sitting on the edge of the bed, like water bed style all the way to the box spring, other side no issues. Also notice the bottom of the mattress(flat part) was lumpy and bulging when in its side to rotate and move mattress. Called to have a tech come out, they side. Did some quick measurements of the mattress, looked at the frame and box spring and was in and out in 10-15mins. Didnt even ask the issues I was having until I mentioned it. Called to get a update on the outcome and was told they could do nothing because it was a "comfort issue " not a manufacturing issue?!?!! Fast forward went into the store and spoke with the manager Dee I believe. SUPER amazing personality and loved her. Just amazing lady and she was able to replace my mattress with a new one, informed me my frame was in AND was able to have it all delivered by THIS Saturday!!

Thank you Dee you had a very leary almost ready to cancel my whole order customer come in and leave happy!!