I purchased a 2021 GMC Sierra 1500 last month (Jan...

I purchased a 2021 GMC Sierra 1500 last month (Jan 2021) and the truck didn t even have 5,000 miles on it and a lifter failed and bent the push rod, I explained multiple times with dealer that the truck sounded like it threw a rod they expressed that it hadn t and they just needed to make the repair, minor at this time. The next day after the part was overnighted to them they call and ask if I can pick it up the following day at noon, I explain I have to pick it up at 8am I am leaving for California Friday morning, keep in mind this is Wednesday, after getting the owner involved they agree to have it ready at 8am Thursday. I get off work at 715 am from the hospital where I am a nurse and head to the dealership, I pick the vehicle up at 915, go to my doctors appointment and as soon as I leave not an hour after picking it up, the truck does the same thing it did when I originally called, I call the dealership they agree to drive a rental to me and they insisted on picking it up and driving back to dealership, hesitatingly I finally say ok, the guy who picked it up didn t make it a mile down the road and he broke down. Finally call the dealership and they agree to buy the truck back. Thankfully I ended up working with Dan Sinclair who agreed to buy the vehicle back no problem but the service department is a nightmare and very hard to deal with, they put you off until you act crazy to them and the word service shouldn t be in their vocabulary as it should be called hassle. The rental they sent me with got a rock chip in it not 3 miles down the road they said instead of fixing the chip it needed a whole new windshield but the chip isn t in line of sight so I disagree and my attorney will be handling that from here, they also left me with no way to get my dogs around so I had to put them in the rental and they want to try to charge me a 250$ cleaning fee and thankfully they removed that after speaking to owner yet again due to it not being my fault the truck broke down and I have to be able to move my dogs.

Would recommend dealership but NOT THE SERVICE department they are a bunch of lazy office people who take forever and do not care what you have going on.