Katherine Mary

Review of Renaissance World Golf Village...

I have stayed here many times throughout the years...

I have stayed here many times throughout the years. I even had this hotel as one of my favorites on my reward account. Sadly, after my last 4th of July stay, I most likely will not be back. The rooms are run down and smell of cigarette smoke. Plus the director of operations of 2.5 years (Kesheem H.) was plain rude and unprofessional. So dissapointed!! The hotel was so nice in the day. The staff and management always spot on for customer service. It is not the same hotel as it used to be. It is now run down and filled with rude staff. I am sure if there are others out there who have stayed here prior and came and stayed now, would agree with me that just not the same hotel. : (