Jordan Cuttill

Review of Miles Chevrolet, Inc

I don't know if we're just getting off on the wron...

I don't know if we're just getting off on the wrong foot here or what but here goes my story. I just moved here from out of state and in doing so my 2013 Malibu eco, broke down. It had a lot of work done at gastorf Chevrolet, and I got it back on the 6th. On the 7th the car died again, so I took it to miles. Jason told me he wouldn't even be able to look at it til the next day, and dodged giving me a loaner. So. A new battery and $311 later, the next day, they tell me my car is good to go. My neighbor, who was a mechanic, and I went up to miles. I start the car. It still doesn't want to start. The engine light is still on. So I ask Jason why it's still on. He and another employee told me it wasn't on when they test drove it. So they look at codes. Apparently there's an issue with 2 sensors, which "may or may not" cause my car to break down again. So I ask how this happens between a test drive and me coming to pick the car up. They said it most likely had to do with the work gastorf did. Gastorf had the car from June 18th to July 6. Miles had it July 7, and this was July 8. So how was the engine light not on when the test drive took place, if the sensors were still bad? And I had to AGAIN leave my car there, over the weekend, AGAIN NO LOANER, was promised a call today about the situation, no call, they seem to really be dodging fixing my car and God forbid I bring up the warranty. Anything about how I feel I shouldn't be paying all this extra money, and we're pushing me out the door. With no car. I have medical issues, I need to be seeing doctors and things with general life. I really feel scammed and am anxiety ridden over the whole situation.

UPDATE: it is now Thursday, it's been a week since I gave the car to miles. The car has still not been touched and no calls, I have to call them, and still no loaner.