Sales experience was actually good. Finance failed...

Sales experience was actually good. Finance failed to disclose certain terms of the prepaid maintenance, like that it can't be canceled or refunded. Just a material error of $2150... which is a total rip off. Now, a week and a half later, the car sounds like it's shaking apart on cold mornings and squeaks, rattle and clunks. ECO mode shutters when it shuts off the engine and when it restarts... now I know why the salesman put it in Sport+ mode for the test drive... ECO doesn't work in S+. Of course, you have to manually select everything every time you start the car as the technology thinks it's smarter than you are. Mercedes just isn't what it used to be. Won't be keeping the car long, thankfully it's CPO and was relatively cheap.. the financial hit won't be that big. Never again M-B ... overpriced, and not over engineered anymore. Sad learning experience...

Updated 1/14/2020 - took car for service appointment scheduled 10 days in advance. Service advisor Omar seemed unsure what if anything could be done or how long it might take.... Sales and "Concierge" had informed me that an update to COMAND/Infotainment system required to make certain features advertised (mbrace) actually work and navigation maps seriously out of date... didn't even know there were updated maps. Left without service, ZERO confidence in the ability of this dealership to get it right.... This place just goes from bad to worse.

Made a second appt for service after being assured they could/would get the work done.... stupid me. Had the car for half a day... no idea what to update for COMAND... updated navigation map (advertised as free for 3 years) for $200 in labor... Liars, scoundrels and I've truly learned my lesson. My experience isn't an isolated event... it's a pattern of bad business.DONE. Really wish there were negative stars. I'd rate as -10. To be fair... service writer and cashier were very friendly and apologetic... but the company is horrible. I will never visit another AutoNation dealership and will now drive 150 miles to the next nearest dealership for service until I can unload this car.