We booked two rooms through a Luxury Escapes packa...

We booked two rooms through a Luxury Escapes package. We were highly anticipated our stay as we had previously stayed at Versace. What a disappointment this stay was, even our teenage daughters remarked that the hotel had lost its class and was looking very dated.

Our rooms were old, and overlooked a concrete wall of a car park, the air conditioning was so noisy at night we had to turn it off, with the room becoming quite warm and stuffy. The hotels solution was to offer us a fan that never arrived during our 5 night stay.

I also notice that on three days our room had not been cleaned until a least after 2pm, not good.

Our package included unlimited in house movies. However, we were not able to access this as our room did not have the required connection and the TV was too old. No solution was provided once again, we were told that IT would be advised.

The pool area is very average and the service for drinks and food is quite poor as the wait is way too long for both finding a wait staff, placing an order and receive your order. Certainly does not get my vote as the sexiest pool.

Upon departure I noticed that we were charged for two days car park which totally $60 (valet) I know that is not much money, but I refuse to pay for a service I did not use. I rang the hotel to advise and was told they would check with valet. 3 days later I noticed the money had come out of my account and I have not received a response on my bill enquiry. If proper check and records had been made and kept this would not be an issue as we certainly did not use the valet. I will continue to chase this on principle.

Overall our stay was very tarnished and disappointing. Will certainly not being staying there again. Hotel needs some serious updating. Customer service is very lacking in certain areas.

Just an update, Versace did refund the $60 valet charge.