I'm a driver who experienced getting a 3 consecuti...

I'm a driver who experienced getting a 3 consecutive rides promotion on my App but did not receive the money. Driver help support tells me I was not in the correct area. I clicked on the icon and was given a very generic explanation about the offer but no mention of area for which this applied. Not shown on map. Help personnel were not able to give me any satisfactory explanation. Bait and switch comes to mind!