Me and my significant other applied for a home, sp...

Me and my significant other applied for a home, spoke with a lady and she said the home was available no one has put in an application so with in 30 mins I ve submitted all of our documents and paid the application fee. This is the 3rd week I call everyday and every time someone answers they are very rude like we re bothering them. No one helps you. They transfer u to a voice mail I ve left 6 messages since June 21 and have not received one phone call back. This company all they want is your money , no emails no phone calls back no emails I have all my proof to show they NEVER answer THE PHONE or HELPS !!!