The resort is on a great area of beach. Rooms with...

The resort is on a great area of beach. Rooms with a beach side view are a must. However we left at 8 am and came back 12 hours later to find our room not made. We complained to the Concierge who took our name and room number and were assured it would be corrected. We went to the bar for two hours and went back to room to find it still was not made. The next morning had to find maid to give us more amenities for the bath and told her we had our room missed yesterday. She asked what room and wrote it down but never apologized. We mentioned this experience to the front desk clerk as we were checking out and she asked if we had placed a do not disturb sign on the room the day before! We assured her we had not. No effort or discount was made to our bill. They gave us some extra reward points.
I might try them again if they acted like they cared. This is not how I expect or have been treated in the past at a 4 star resort.