Carlo Inc. wants to paint the facade that they are...

Carlo Inc. wants to paint the facade that they are a company that cares about their tenants. They also want you to believe that they manage their company well, but they could care less about their tenants' issues; all Carlo Inc. cares about is trying to get as much money out of their tenants as they can.

I recently moved out of one of their properties, The Enclave and had quite a field day living there after three years. The "amenities" were almost always broken. The jacuzzi in our building was always breaking. The TV in the exercise room took over three months to get fixed, and at least one of the washer/dryers was always broken (without a sign saying that it wasn't working, therefore wasting $1.50 of your money).

Tenants would regularly leave the gates to the parking garage open which results in numerous car break-ins (you can see all of the vehicle thefts that frequently happen at The Enclave on Crime Reports if you type in 10900 Bluffside Drive). When I brought this to their attention, management didn't do anything about this but posted silly flyers throughout the building saying to lock your car instead of addressing the real problem of telling tenants to close the garage gate behind them. What's the point of paying for secure parking if the gates are always left open?

My biggest complaint with Carlo Inc was when I moved out. To move out, the Carlo Inc Manager, Valeen will schedule a time with you to inspect your unit. When she came by and looked at my apartment, she said that the only charge that she was going to charge me for was for my sink (I had a small chip in it) and for cleaning my apartment.

I told Valeen that when the chip in the sink first happened and I put in a maintenance request form for it. When the repair people came, they just painted over the chip and never actually fixed the sink. Valeen didn't care and said, "Well it wasn't like that when you moved in." She initially planned on charging me for a brand new sink! After a few email exchanges with her, she decided to waive the charge. I found the customer service here to be unfair, why would they not repair my sink when I was a tenant but be so quick to charge me for it, and have it fixed for a future tenant?

The time to have fixed my kitchen sink was when I initially put in my maintenance request form, not a year later when I moved out. Carlo Inc knew that I needed a new sink and didn't feel like paying for it themselves and instead wanted to take the cost out of my security deposit instead (which is why the repair people didn't fix my sink initially).

Secondly, I explained to Valeen that I shouldn't be charged for my apartment cleaning. They are going to clean my unit out anyways for the next tenant, and I didn't damage my apartment in any way, so why should I be charged anything? Valeen then says that they charge all of the tenants for cleaning when they move out, again another way for Carlo Inc to be cheap and not give you back your full security deposit.

I hated always having to "fight" and argue with management all the time for things that should be fair, which was my biggest drawback from the company and why I can't recommend them to anyone. A big city like Los Angeles has many other apartment properties, don't waste your time or money trying to rent from Carlo Inc.