These people are scammers. They took my money ove...

These people are scammers. They took my money over two months ago for a phone they clearly didn't have in stock. After nine days of emails where they constantly said my order was a 'priority' and I would receive it very soon, I sent multiple emails cancelling my order which they ignored. Eventually they said they had cancelled the order - and then sent out a phone the next day. The phone was terrible, the battery only lasted five hours with no use so I sent it back in perfect condition. They then said they would refund me in 10-14 working days (it takes two hours at most to send a payment from one bank account to another). It is now 16 working days and I have STILL not received my refund. It is TWO MONTHS since they took my money under false pretences. I have reported them to trading standards and have started proceedings through the small claims court but I want to warn others not to deal with them else you will be without a phone and your money.