Kristen Burger

Review of Loomis

TEACHERS BEWARE! I am a teacher and needed short t...

TEACHERS BEWARE! I am a teacher and needed short term insurance while I was in between teaching jobs and moving across the country to a new teaching job in the summer. I became eligible for coverage at my new job on Oct 1 2018, so I called that day to cancel with Loomis. I was told I needed a letter from my new insurance company providing proof of insurance before I canceled. Loomis told me they would reimburse me the payments I was out, as long as I could provide the letter showing when my new insurance began. So, I called my county's HR Department to request a letter showing I had coverage and on what day it began, but was told I had to get that letter through our school system's insurance company. So I called our school's insurance provider and requested the letter but never got it. I called my school's insurance provider back in March as I knew it was something I needed to take care of because I just can't afford to keep paying it each month on a teacher's salary (Its my Spring Break right now and I finally have some me-time to take care of personal matters...) and finally got the letter with the information Loomis requested. I called today to tell them I had the letter and they said it was something I never needed and they never told me to get it and I could have canceled whenever I wanted. They told me they had sent me an email with cancellation directions and those were the ones I should have followed. They refuse to reimburse me any money or let me listen to the recorded conversation from October. They reassured me that they listened to the October conversation and "I was just confused" and "they never told me to do that". I wouldn't have gone through all of the trouble to contact my HR department, or my current insurer to get all of the information they requested if they hadn't told me to do it. What would the point of that have been? Why would I make that up? They knew things move slowly in the insurance world and wanted to buy more of my time, literally. I have never felt so taken advantage of by a company. DON'T DO IT TEACHERS. GET YOUR SHORT TERM DISABILITY SOMEWHERE ELSE! They have taken $88.65 from my account every month since October, and won't give back a dime.