A Sunday night 3 am, my fod, the key to apartment ...

A Sunday night 3 am, my fod, the key to apartment was not working and I called the residential services for help since my landlord was out of town and I didn t know what to do to get home in this cold winter night and the customer service said it s Sunday 3 am night and they could do nothing for me?! So how can I get home?!