Luke Segarra

Review of Alaska Sales and Service

Body work looks great! Took a out a month because ...

Body work looks great! Took a out a month because after the original fixes they found they had to replace another part so that took time to order etc. Which is good. Upon getting my car I noticed a strong acetone or fuel like smell. It wasn't good either way. There was also what looked like dirt smeared all over the vehicle's interior. It was in the vets, all the trim, under the seat, on the seats and floor. But the floor mats were clean (and directly underneath them). I took it back to get fixed. Later that day I picked it up, the vents looked a little better. There was something dried up (looked like someone spilled something) on the floor mat. I turned the vents on and a cloud of dust or something spewed out (after I was told they ran the vents to try and get rid of the smell. I laughed in surprise that someone was actually paid to make more of a mess of my interior. The manager said it was a silicone based cleaner. It looked like it was just sitting out and got brown dust/dirt on it for sitting in a shop for awhile. I spent about an hour vacuuming it out at home which removed much of the smell so I don't buy the silicone based story. Don't expect much on the interior. I am just surprised whoever "cleaned" it is actually employed as a detailer. When I vacuumed the seats and floors it came out pretty easily and there is an extreme contrast between a vacuumed and non-vacuumed spot which tells me they didn't vacuum at all. You can see this in my photo of a vacuumed seat and one vacuumed circle on the floor. Just sad haha. I gave it a 3 star because there is no 2.5 for half a job. Plus, the manager I spoke to was extremely understanding and nice. He may be unaware of what is actually done in the detailing portion.