It s unfortunate that I have to give Yellow cab ev...

It s unfortunate that I have to give Yellow cab even one star because they deserve no stars at all. The lack of service we received today is pathetic and there s no excuse. My mother called yesterday to have my father picked up today. She actually scheduled the appointment and was told that a large wheelchair accessible van would pick him up at a designated time. This was a special occasion to take my father out of the nursing home and out to eat for his birthday. After no one showed up or called and we had been waiting for 15 minutes I called. I was told they were trying to locate a cab for him. So, they were trying to locate the cab we already reserved yesterday? We waited and waited and when I called back I was told it would be about 10 minutes. That was the longest 10 minutes I ve ever seen because no cab ever showed up. No one from Yellow cab called either. I called back a few hours later after we had to cancel my father s birthday lunch at the restaurant. I asked to speak to a supervisor and was told that they kept calling me but no one answered. Lies! We will NEVER use yellow cab again. I will find a reliable transportation company that doesn t disregard their customers. Shameful!