I would not recommend this site to anyone. To star...

I would not recommend this site to anyone. To start off, I had booked an apartment for 5 nights, and was lied to about many things by the host. She had told us there would be visitor parking because we had two vehicles and when we got there, there was no extra parking available anywhere nearby. We had to park about 10 minutes away from where we were staying. Not only that, but the host had left no dishes, or basic kitchen equipment, and was unresponsive. On top of this, the place smelt like a gas leak and there were electricians working outside the building as well.. so we were there for about 2 hours and we left because the smell, along with MANY other things was horrible.

The same night I called Airbnb and they told me they would try speaking to the host and see what could be done, and the host declined to give us any of our money back. I then received an email saying my case had been closed and I would only be offered a $100.00 which was ridiculous since I did not stay there for more than 2-3hours. Originally, I needed a place to stay because we had some damage done to our house and I was unable to reach out to Airbnb in the required 3 day time because I was dealing with house stuff. When I tried to login again to my account, it would not let me login so I called Airbnb to discuss this situation. They advised me that somehow my account was cancelled and they could view the reservation but were unable to do anything so I would be receiving a call from a manager or supervisor. I waited a few days and I received no phone call, so I followed up myself. I then spoke to a person who said she was unable to authenticate me because my number was no longer on file.. and then she transferred me to her supervisor who was so extremely rude it was unbelievable.

Turns out that the employee that told me someone would call me back had deleted my number from my account so there was no way to authenticate me. The supervisor kept telling me that he could not do anything, he repeatedly kept saying I am sorry I cannot authenticate you and That s exactly right you can talk to whoever we cant help you. I told him I had all the emails and confirmations of my booking and he repeatedly refused to help me and told there was no way I could not retrieve my account.

So all in all, I was out $960.00 without having even stayed one night at this place, my account which had been verified with my IDs had been magically deleted, I had lost the credit I received, and I was told I would not be able to speak to anyone about this reservation because its equivalent to not existing for them due to account deletion. On top of that, the manager refused to help me, or find a solution for this problem given I had all the documentations I could possibly need to verify my booking. Instead he refused to let me speak to anyone and kept telling me no one will help me. The experience was horrible, and the customer service made it 100x worse.

I will never book with through Air BnB ever again.