The Negatives:

The Negatives:
Housekeeping did not preform to the expected standard of a 4 star hotel. The clothes of the previous guest were still left in the room. On our second night, we discovered that housekeeping did not empty our trash cans and made the bed up very poorly. It felt very rushed or someone untrained cleaned our room. When we reported it to the front desk, we told them we would leave it outside our door. Some form of housekeeping management came to our floor and had a conference outside our room door and argued about who's responsibility our room was. Although, I do appreciate the manager trying to resolve our problem on the spot. I think it should have been done more in private, making it less awkward for all parties involved.

The Positives:
Dinner:
The staff in The Reserve restaurant were very professional and friendly. The food here is very good (for resort food) and there is a pretty well rounded menu here (for a resort). Food quality is above typical resort standards.

Breakfast, The Reserve:
Was excellent and there are more choices than one will know what to do with here. Bring your appetite if you choose the buffet. Also, our waitress, was professional and courteous. We will keep her anonymous because she gave us a to go box for the food we could not finish at the buffet.. She was awesome!!

Pool Bar, beach, chair rentals:
Overall the pool bar and pool area is average. Service was fast and friendly. however, the menu was limited and I was disappointed for a resort of this caliber. However, there is enough there to satisfy your snacking needs. The chair rentals on the beach was easy and it is $30 per day. Take it or leave it on the price. The chairs are comfortable and you get a small table and large umbrella. Well above average in this area. The beach was very muddy when we visited. Not sure if it is like this all of the time. We could not access the water at low tide.

Overall:
Hotel is a good stay, you just need to watch the housekeeping.and low tide if you are a beach goer.