What they say I'm getting was a nice walnut floor ...

What they say I'm getting was a nice walnut floor (see floor at their website), what I got a heap of fuzzies on my floor. The VP Kris insist to install the wood and refinish and Old Woode will pay for the refinish. Then after it was installed and sanded the problem still exist. Kris, still suggest to refinish, so my husband asked if it was installed and refinish and the final product has the same existing issue will they send new wood. Needless to say Kris (Vice President of Old Woode, Ltd) was not sure himself. This is after Old Wooded, Ltd consulted with their expert Brian Mc Cue, who told my husband while he was sanding part of this wood in my house that the problem still exist. This company boast of great customer service and quality of wood. I post pic for you to decide.