Kelv Cutler

Review of Utah Valley Regional Medical C...

I can't in good conscience give them 1 star becaus...

I can't in good conscience give them 1 star because the hospital is nice, and the staff were generally quite nice and helpful. However, their billing department is terribly unreasonable and staff ignorant of how unmerciful their billing department is. I visited the Instacare there - which was in-network with my insurance - due to some increasing abdominal pain. After waiting a bit, the doctor saw me and said I should go to the ER because I likely had appendicitis - they put me in a wheelchair and took me over. My wife arrived shortly thereafter and asked if she should take me to another hospital b/c this one wasn't in-network. The staff there in person and my insurance's representative over the phone *both* reassured my wife that we were fine and they'd take care of things for us. DON'T believe them! I would have had time to transfer - even if it meant in an ambulance. $1,000 ambulance bill is way better than $19,000 in hospital fees. I wasn't in a condition to make a good decision, but my wife was, and she was told falsehoods. Probably not the staff's fault, but I've fought this thing for a month now and UV Hospital's billing won't budge. UV Hospital: educate your staff that they work for a money-first, patients-last corporation. People visiting here: beware of transferring into the ER in an emergency situation. Request an ambulance instead, get out of there!