The check in lady was fantastic, kind etc, upgrade...

The check in lady was fantastic, kind etc, upgraded us as we were an early check out. Con: we had a doctor appointment, so I called for valet to get car well in advance, got our luggage together, went downstairs, there was no one to get our car, by the time the guy showed up yo get the keys and run after the car, we were already running late, so I put my wife in a taxi, $10, then the car showed up, valet left so I loaded luggage in my car, ripping part of my thumbnail off, I at doctor office arrived just as my wife walked into doctor office; this was enough to turn me off on staying here again.