Aameerah Bilal

Review of AIC Insurance Agency

This is not the company that you want to depend on...

This is not the company that you want to depend on in case of an emergency. The customer service reps are very polite and professional..... however the agents you get assigned to once your claim is filed are very rude I had 2 claims during mu policy and they didn t make me feel welcome as a client . The office is in md locally but you cannot go into the office to pick up or drop off paperwork for your claim everything mist be mailed. I had a very bad experience with my last claims agent who asked me person information not relevant to my claim. It felt more like he was investigating me and my claim . I was embarrassed and humiliated by the questions i was forced to answer as part of his investigation . You work hard for your money and belongings and I would recommend that you spend your money and protect your property elsewhere. The customer service department is excellent it is the ppl who get assigned your case that i had difficulty with. I have never been treated like this especially with an already stressful situation i dont need the company i rely on to make it harder on me . I hope this helps someone please dont be fooled by the few 5star reviews. If majority are 1 star that should tell you something. One of the 5 star reviews sys that the negative reviews are not true but everyone has their own opinions and experiences some ppl may have had a nice experience but on 2 claims I didn t. I cannot recomend this company.