Vicki Wojtowicz

Review of Lancaster General

I took my father out of there and vowed never to r...

I took my father out of there and vowed never to return. The case managers taunted, tormented and harassed my 93 year old father who is a WWII veteran and scaring him into thinking he would lose his house and have to pay $4000 a day for his care when they had no clue about what our insurance company was telling us to do as well as ignoring my instructions to speak only to me because I am power of attorney. He contracted deadly c.diff and cre infections in there. They refused to follow his insurance company's protocols for pre-cert into skilled nursing causing me to not be able to get him badly needed physical therapy. The CEO, Jan Berman does nothing to help when you report wrong doings. She defends her employees actions and tries to charm you into thinking that their ways superceded your insurance company' s instructions. They have gotten too big to care. They did nothing to help my dad get into skilled nursing and then had the audacity to criticize my decision to take him home. If I could rate administration I would give them zero stars. With nursing staff, they try hard but are constantly switching and no one knows what the other is doing. I will probably end up in court over their mishandling of my insurance, however, I have everything documented and recorded so I have no worries. I will never subject a family member to their incompetency again!