To Whom It May Concern,

To Whom It May Concern,
I have always had a pleasant experience when I take my Chevrolet Impala for service at Rosner. My observation is not service related; your service is 150% perfect! You service technicians especially the following employees that go out of their way to answers questions, and understand my concerns for my vehicle; Ms. Kelly Mae Klockenga, Mr. William Dean McCullough aka June, Mr. Bobby Sternberg, and your service managers, especially Mr. William Edward Flood. These individuals are among your best people, and they treat me with the highest respect. They are EXCELLENT REPRESENTATIVES OF YOUR COMPANY AND DEDICATION TO SERVICE AND OUR COMMUNITY. My car is a 2011 Chevrolet Impala I bought it from Rosner Chevrolet 09/23/2011. Chronologically it is an old car. To me it is my pride and joy. I have spoken with the people I mention above, and they understand me and my concerns regarding my automobile. I have had my entire car's servicing needs completed at Rosner. I drive 980 miles each week, and I spend 4 hours per day in my car. I have no complaints regarding your employees, and level of service. Your greeters are great, and welcoming. Technicians are informed, and well versed in understanding people that are not mechanically inclined who just put gasoline in the car like me. I like the way the managers, the guys that are overlooking the entire operation on the service floor maintain control. Thank you for being there and providing excellent service which encourages me to return to have my car serviced each time.
One small aesthetic observation: I have notice that smokers ashtray near the exit door located at the exit door of the waiting room lounge is full of old discharged cigarette butts. I remember from my visit in September 2016. I am a non smoker, when you exit the lounge the smell of old ashes slaps you in the face and it seems like they are just sitting there. Your grounds are very clean. When I went over to the sales area I was not bombarded with sales people. I was able to look over the new cars at my leisure. My family and friend have bought several vehicles from your establishment and all of us have the same high opinion and respect for your business. Your service department does not smell like grease, and it is alive with activity, and people all look happy with their work. That makes me feel good about having my car serviced at Rosner, and recommending Rosner Chevrolet to my friends and family throughout Florida, and the Country. When Friends and Family come to Florida, I am proud to say I bought my car from Rosner Chevrolet.
Sincerely,
Paris J. del Castillo
December 9, 2016