We stayed here as a group for a soccer tournament....

We stayed here as a group for a soccer tournament. We do tournaments 15-18 weekends per year and this has been the most disappointing stay in years. First the hotel manager would not honor the free breakfast we were supposed to get. He blamed it on the travel agent but it's 2016, I didn't even know hotels no longer included breakfast. For the same rate we could have stayed at the embassy suites just down the interstate and not only had a full breakfast, we would have had a full suite. This hotel was just dirty. Our room had visible stains on all the carpets, the bed skirts had mud and what looks like pizza sauce on then, the toilet had paper in the bowl when we checked in. This was not limited to just our room. All of the kids had to wear socks all weekend because the floors were so dirty it was blackening their feet. The wifi was spotty and was too slow when it did work to do more than check email. It was not possible to watch even a short video from a news site. The room temperature would fluctuate between 68 and 74 even though the thermostat was left alone. We continually had to ask for towels since they would only leave 2 even though we had 4 people in the room. There were no refrigerator or microwave. The only positive was the staff at the front desk. There are so many hotels to choose from in this area I cannot understand why the Four Points doesn't put in more effort. Our team will be staying down at the Embassy or the Drury when we come back in 2 weeks.