Zero stars would be more appropriate. We were assi...

Zero stars would be more appropriate. We were assigned this company by our builder to fix a warranty issue; our deadbolt lock was never keyed to our house key. To date, they have come out three separate times and the lock has still not been fixed. The first time, they sent the wrong color hardware. Second time, the lock was supposedly "keyed" from the shop, but guess what? It didn't work when they tried it with our house key. At that point I spoke with a lock manager who assured me the issue would be resolved quickly. Today makes the third time they have come out and again we were told the incorrect part had been sent. Keep in mind they ask that someone be home when they are performing a service. This means we have had to try and accommodate them on three separate occasions and will likely have to do it a fourth time. It is no wonder the lock was not keyed appropriately to start off with if this is the company they used. Please go elsewhere!