The quality of this place is greatly depreciated. ...

The quality of this place is greatly depreciated. Staff give you nothing but excuses and no one ever actually delivers anything you ask for. I've gone here with my extended family for years and years. It's been a steady decline. At any given time, at least one elevator isn't working; We had to take the housekeeping elevator to get to the pool and gym. Concierge floors only have king beds.... My family rented 9 rooms for 4 days and had the full disappointing experience. My 2 cents. Likely our last visit after a good 15 years of loyalty.