This is a great hotel. My experience with the hote...

This is a great hotel. My experience with the hotel was wonderful except for 3 main things.
1: The layout of the hotel was confusing. To get to my room, I had to go up an elevator, walk down a hall, turn, get into a different elevator, go up a flight of stairs, walk down another hallway, and then finally got to my room.
2: The consigliere got my train ticket wrong. I wanted a train with a dining car and a first class seat, and I paid extra for it. I got a coach seat with no dining car.
3: You can only pay in cash when ordering train tickets. I ordered train tickets for about 200 euros, and the hotel, which has a credit card machine, told me that I could only pay in cash. I had to use all of my cash for my vacation instead of just using a credit card.

Asides from that, the hotel was amazing. The breakfast was good, the room was beautiful. It has historical value as it is the oldest building in Florence. The consigliere, Paulus was super nice. Overall great hotel!