Dane Carley

Review of Valley Imports, Inc.

Scheduled repair work 9am-12pm. Work wasn't done a...

Scheduled repair work 9am-12pm. Work wasn't done at noon. There was no one in the shop to finish it up because the whole shop closes at noon for an hour so even if they are 5 minutes away from being done the customer gets to wait another hour. I realize auto repair doesn't always go as expected but then Valley Service shouldn't provide a schedule they can't keep. Had they been clear, we would've dropped off the car and left it; planned very differently. *Addendum* just went to change spark plugs on same car. Tech broke the release mechanism on spark plug wire on #2 cylinder so now I get to fight with that. I know all 6 were good prior because I changed #6 ignition coil less than a week before I found out there was a recall on them. I checked connections on all 6 when I did that.