Craig Stevens

Review of Rydges South Bank Brisbane

Nice room but poor service. The operation didn't f...

Nice room but poor service. The operation didn't flow as if the front desk didn't know what the housekeeping was doing and the car parking was slow and confussed. We had a King suite decadence package which was supposed to have sparking wine and hand made chocolates in our room but they weren't. We call down to tell them but nothing happened for over an hour. We decided to have a cup of pod coffee, a highlight on the website, there was only 2 pods, not counting the decaf one, and the milk in the fridge had been opened. We called down again to request milk to be bought with the drinks and chocolates. 2 hours after we arrived the wine and milk arrived but no chocolates. Half hour later the chocolates arrived. The package was the most expensive suite package but our room was next to the gym, so instead of getting a sleep in we were woken at 6am by what appeared to be someone playing bocce with the free weights. The banging stopped around 8am so I tried to get a nap only to be woken by housekeeping asking when we were checking out. Our package included a 1pm checkout! We also joined the rewards program but our name on the membership card was misspelt and we never did receive a new one when leaving. All in all a nice room but poorly organised and run hotel.