texbecks

Review of Red Lion Hotels

We stayed for two nights in August and the hotel i...

We stayed for two nights in August and the hotel is in the middle of remodelling, which was just a very small inconvenience. The problem I had with the hotel was that I had reserved a King room with a deck. We arrived a bit too early and I was unable to have an early check-in, which was fine. We went back a bit before 3:00, which is check-in time, and they told me that my room wasn't available yet. I asked if coming back at 3:00 would be a better time and the desk clerk said "Oh I don't know. I can't guarantee that." I told her, "it says on your website that check-in is at 3:00 but I can't get into my room at 3:00?" The desk clerk told me she'd call me when my room was ready but I never received a call.

So we sat in the lobby with our luggage and watched many many people check in and get their rooms keys. I decided that the desk clerk would never call me so I got back in line and tried to check in again. Finally, a different desk clerk was able to get us into our room...at about 4:30. Our stay didn't start off on a good note and I can't say whether we'd stay there again. They definitely need to work on having rooms ready at check-in time.