About 4 PM on 10/19, we split our left front run f...

About 4 PM on 10/19, we split our left front run flat tire by hitting a curb at high speed. We decided to call Aurobahn because it was a BMW dealer and nearby. I spoke to Eric and he very professionally checked on stock and advised me to carefully come in. Eric and the team promptly replaced the tire and did a thorough evaluation due to the nature of our mishap. He advised that the rear tires were 7/32 each while the right front was 6/32 and the new left front was 10/32. I inquired about the alignment and he described the advanced alignment machine and how it worked. I decided to also change the right front tire and align the car. Even as the end of the work day rapidly approached, I felt Eric was only concerned about our safety and satisfaction. He really provided service that exceeded expectations but more importantly, verbally and nonverbally he communicated caring. This is the X Factor of customer service. Keep in mind, throughout, the team knew we were transients on our way to Maine. Autobahn is represented very well by Eric as the point of contact and the technicians working professionally out of view. Thank you for helping us out and making a near tragedy a memorable positive customer experience.
Ed Gilkey
Easton, PA