David Brown

Review of Lou Fusz Toyota

The 20K checkup on our Toyota Prius was handled ve...

The 20K checkup on our Toyota Prius was handled very professionally. Mindy was our service advisor.
The service is great, but what I don't understand is why the process of getting an appointment is so cumbersome. My expectation is that it should take 3 minutes max. Instead, it takes more like 10 minutes. I called on the phone, but had to leave a message. That call was returned the next morning. After waiting 15 minutes for the return call, I went to an online chat session. That took about 10 minutes to get a confirmed appt.