Terrible experience, horrible customer service.

Terrible experience, horrible customer service.
We moved in November 2018 and just now (June 11, 2019) we finally got part of our insurance claim back. The move itself was ok, wouldn't say good though. The moving guys all smelled like marijuana and it took them forever to make an inventory list. This list was never cross checked at our new place which resulted in missing items. We filed a claim a week after our move and never got a reply back. When I called they said they couldn't open the file so I emailed it again. Then I was told by the general manager that we didn't purchase the additional insurance coverage, but we did. This was supposed to cover all loss or damage. Finally, on February 26 (after numerous calls and emails) we received the check in the mail. We were extremely disappointed with the amount granted especially with the reasons given why some of the amounts were not granted. One item was completely missing for example but was not granted. An expensive desk was damaged by the crew because they screwed on the top way too tight. The desk was worth $870.- and they only granted $250.-. I emailed right away and got a message back on March 3rd that they would look into this. And then silence. So I called and was granted a second check (still not covering the total amount claimed though). After months of waiting, I emailed again and got an apology saying there was an accounting error and the check had not been mailed out. It would go out right away. But one month later, no check. So I had to call them again and again there was some kind of error. We finally got the second check now and I am just relieved that this is over. I would never recommend this company to anyone. They are a pain to deal with and very unprofessional.