Steven Orth

Review of Loomis

A predatory company. Needed temporary insurance fo...

A predatory company. Needed temporary insurance for my daughter after her mother lost her job. "Cancelled" health coverage only to find many months later that I continued to be charged $19.99 per month for "Prescription Coverage" which I don't recall requesting in the first place. When I contacted the company to attempt to cancel this policy and recurring charge, they told me my request would be forwarded to billing and they would "review my request for cancellation". I continued to receive emails from billing telling me they were "reviewing my request" and not to contact them but they would respond in 10-15 days...They continue to bill for a service I did not request and attempted to cancel. I looked into this company on the Better Business Bureau website and I literally could not count the number of complaints that had been issued against them...Pretty sure their business practices are illegal.

I need to add a caveat...After speaking with my credit card company, I was recommended to contact Loomis again to insure my policy was cancelled and my recurring charge discontinued. I did so early Monday morning. I had no difficulty contacting them and was helped by a very polite service-provider, "Shea". I told her exactly why I was calling. The conversation was very polite. She immediately refunded my last charge and cancelled my recurring charge. If her service is a reflection of this company's attempt to improve the way it conducts itself and its' business practices, then it's a move in the right direction.