Jason Dillon

Review of ARRIGO DODGE CHRYSLER JEEP

Had a great purchasing experience but as soon as I...

Had a great purchasing experience but as soon as I left the lot my sales person Dean and the sales manager were done with me. I hate to make that sound so dramatic but it is unfortunately the truth. It is clear that this dealership has so many customers that their customer satisfaction is of no concern.

After the vehicle was washed and detailed while I was signing the paperwork the first thing I noticed when I got in it to leave the dealership was a crack in the windshield. I immediately reached out to the sales person who agreed he also did not see that when we test drove the truck asked me to send him a few pictures which I did and told me to follow up with the sales manager the following day which I also did, and involving this situation I never heard back from the manager however the sales associate contacted me and recommended I call Safelite because it's free in the state of Florida

Later that evening as I was driving my vehicle home I ran into an issue were I lost power. It was right after I had filled up the tank because the dealership allowed me to leave with only a quarter tank of gas knowing that I had a 2 1/2 hour drive home.... But long story short I thought that maybe I had a bad piece of gas and that's what caused the power hesitation I turn the motor off inspected everything turned it back on truck ran great the rest of my ride home. Less than 2000 miles later I have the same hesitation, at this point I decide to take my truck to a local dealership for an inspection long story short $650 later, The only response I received from Arrigo was there's nothing we can do have a nice day..

I purchased a truck from this dealership with the understanding that I was still covered under the factory warranty and with the understanding that It had been inspected and was good to go with a warm and fuzzy feeling that immediately evaporated and I've been left with a two repair costs and a huge distaste for the customer service that I received from both the sales associate and the manager I would not recommend this dealership to anybody, unfortunately.