LuAnn Wiles

Review of Schlitterbahn Waterparks & Res...

At first I rated a 4-star however I'm changing it ...

At first I rated a 4-star however I'm changing it to a one star because I went there today the staff was very rude and there was lack of parking and lack of knowledge on the staffs part. I got season passes which cost $250 and I had to park far away. I was also told that they did not have any ice and when I asked to speak to a manager however some ice appeared in the cup which the cup did cost $12.99 plus tax which is really expensive for a drink in the first place but you're not even going to provide ice ,really. I also saw a gentleman in front of me who gave one of the staff $50 and the staff tried cheated him out of his change and the customer had to point that out to him the same gentleman that checked that guy out who tried to chump change him was also giving me dirty looks. Also the wait in the line for food and drinks is a significant amount of time which should not be because the food is overpriced anyways they have several different staff members I shouldn't have to wait 20-30 minutes in line to get a surveillance cup.