Maureen Flora

Review of Motion Kia

Where do I start...this is the straw that broke th...

Where do I start...this is the straw that broke the camel's back.

From the start (April 2014) my experience with Motion Kia has been sub par. First my CPO vehicle was sold to me missing an entire piece of windshield trim. It was dark and rainy when we purchased so I really didn't notice. That should have been picked up during their onboarding detail. My car also started making a rattling noise two days after purchase. I was essentially told I was imagining it. A different Kia dealer fixed it for me.

We purchased tire and wheel protection, in the fall of 2015 my tire was severely damaged while driving, the tech reporting it to the warranty company did not report it properly, so it wasn't covered. I had to pay out of pocket for not one, but four new tires because of having AWD.

At the point of purchase we were told multiple times that we "had the extended warranty up to 120k miles." When my vehicle was there last week we were again told the same thing. That our extended warranty (10yr/100k miles) started at the mileage we purchased the car with...which would have us covered until 123k. The car was there because it started making a horrendous noise, we brought it in on Tuesday to have it assessed on Wednesday. At 3pm Wednesday I called to check the status, and was told "they started it this morning and didn't hear the noise." I asked whether they heard it when driving, and was told the in-take notes only said the noise at start up. So then they told me they would have the tech take it for a drive. It stayed another night, with my husband following up around lunchtime on Thursday. They claimed that the noise was a significant repair with my AC that would cost $1,400. They did ultimately say they could do it for less ($1000) but that just wasn't something I wanted to spend without a second opinion. They also told me I needed brakes asap.

Today, I took my vehicle to a local, non-dealership mechanic to assess the noise and check brakes. Not only was the noise NOT coming from my AC, but the fix was a fraction of the cost at $300. They had my car assessed, and fixed in less than a day when Motion Kia took two days to diagnose the wrong thing. I also did not need brakes yet, as I still have 40% of my pads remaining.

I will absolutely never do business with Motion Kia again, and will make sure everyone I know is aware of my negative experience. The bottom line, I do not trust them to tell me the truth about my vehicle and not charge exessive prices for things that don't need to be done. If I buy another Kia, it most certainly will not be from them.