aparna j

Review of The Keen Group

We had a terrible experience with the Keen cab ser...

We had a terrible experience with the Keen cab service. They don't have a sense of time and they make people wait. The staff are so careless that they don't even care if the information taken down by them is correct or not (eg: postcode). Once a driver ( British-African) took us to a completely wrong address and asked us to pay extra cash if we wanted to go to our correct address. Otherwise he would have dropped us off in the middle of nowhere if we did not pay him. Being foreign tourists we had to agree. When we reached our correct destination we told him that we won't pay him since we were not at fault as we had given the cab company the correct address. To which he rudely said that we did not know how to behave and asked us to get out of the car. There was also a racial slur made as we are Asians and that too coming from a Black man was the ultimate irony. Also, when we got out of the car he abused us.
I would say this cab company should be reported to the police for robbing foreign tourists of money and their dignity.

Absolutely atrocious. Stay away!!!