Review of Discount Tile Outlet

4 years ago

UPDATE:

UPDATE:
At the end of my project I found I was still short of 3 pieces of backsplash. This one is the one they sent me wrongly last time. After several days' wait, they told me the 3 pieces arrived. And I was astonished that they sent the SAME WRONG THING AGAIN. The reason is that the original order was wrong and the second order just copied the original one. Then after another several days' waiting, I called them to ask if my stuff arrived and they asked, did you order xxx (the name of the wrong tile)? What? Now I am still waiting for them to confirm if they shipped the correct stuff.

They also miss the promised shipping time EACH time. They never got a SINGLE on time shipping. When they say "your tiles will arrive Wednesday", expect at least Friday. Very unprofessional, very annoying. Now I change my 2 star rating to 1.

******
First, this place is far from "discount". Flat pebble shower floor is $17.25 per sqft and backsplashes often run for around $20. That is OK if you want to find better designed tiles than Homedepot and the quality, I'm no expert, I will say is solid, looks good.
Second, the staffs have good knowledge for the tiling job and they have a sense of designing. They are friendly and no hard sale.
The problem is, this "Premium tile outlet" doe not provide reliable shipping. I'm paying a lot more money for better products and service. They delayed my shipping for a week and shipped one item wrongly. When I called them they had a hard time finding what I bought. The process is a mess. My job plan was changed and wasted a lot of money on tool renting. I will say the money you spend is only partially paid back. Not worthy.