I am heart broken after my experience here. I have...

I am heart broken after my experience here. I have been wanting to get a dog for awhile but have been waiting for the right time to do so. After visiting a few shelters multiple times they introduced me to a dog that I fell in love with. We were second hold for the pup so we went home and waited. After being told the dog was available we told them we would call back and they gave us a deadline for 11:30am on Wednesday to get him. We left multiple messages that we wanted him and called several times and were only ever able to get their answering machine even during business hours. They were closed Monday and Tuesday and so we waited. During those days since we had a hold on the pup we prepared our house in the most ridiculous way and read books and came up with a 30 day plan on how to introduce our new pup to my cat.

Well we showed up 10 minutes late to pick up the dog and they had already signed him away and the new owners were doing their vet visit. 1) I don't understand how he could be adopted and doing a vet visit within 10 minutes of our hold being up. They must have started the process of having others look at him before our hold ended, I know they do that cause they have done that with us. 2) I asked if they got our phone calls and they told me "they had 80 voicemails and were not going to be able to listen to them all and there was nothing they could do for us but we should check their website daily in case the new owners brought this dog back." This is a very unprofessional, non-empathetic way to do business.

As someone who is a firm believer in shelter adoption I don't think I can go back there which makes me very disappointed. I liked their staff a lot and is why I can't give them one star but I don't like their process and they had no respect for our feelings regarding this adoption.