I bought a home with another service member in 201...

I bought a home with another service member in 2012. The other service member deployed and I received a benefit called KYHC to cover the mortgage when I separated the Navy. I was in contact with USAA every week and making sure everything was okay but one of the months KYHC had a hiccup and became a month behind. Both Andrew and myself tried to make a payment online but were unable too. When we called we were advised by KYHC and the hardest hit fund that making a payment may mess up the benefit. We let the benefit run its coarse and never received a negative credit hit and maintained contact with USAA. Once the account was brought current and program ran its course randomly on the credit report it was retroinputted that we have been late for almost the whole year. We appealed this through dovenmauhle and were given a really hard time. After the long fight that was cleared off our credit report. All was fine about a year.
I left the navy and joined the national guard. I had to training BCT this summer and left on orders notifying usaa. The army didn't pay me due to an account error on there part and I didn't receive a payment from may-July and was paid all in full in Aug. When this happen I had no phone or internet contact and had no clue it happened everything on the mortgage was set up automatically and so my account didn't haven enough to debit it in July. So the other service member called on the account immediately and told them I was gone and haven't been paid. USAA said no big deal and said they would waive the late fee and wont be a problem. In sept I saw dovenmuehle again reported late and that when the mortgage was paid it was indeed a late fee as well. So I called dovenmuehle (like 15 times and waited 45 minutes to get hung up on each time) sent my orders and complained that It shouldn't of been a negative report and needs to be fixed per the SCRA. They sent a reply and hung up on me many times. The reply was they reported "accurately and consistently'. I complained further saying that it doesn't matter what they report i was protected under SCRA and that my pay stopped due to a logistic error armys part. I had proof of all the back pay and orders. Following month it was fixed but then all the old reporting came back... lol that was cleared like 2 years ago. I like don't know where to go now this is never ending. How can USAA give my business to a company that has zero respect for military and zero understanding for deployments or being on active duty in training environments. On top of all this USAA and dovenmuehle must have zero communication or dovenmuehle just doesn't care. This is unreal and causing serious hardship. By the way if reported "accurately and consistently" then why all of the sudden the current change?