David Christman

Review of Fairmont Scottsdale Princess

These supposed 5 star people charged me for an upg...

These supposed 5 star people charged me for an upgraded room that I decided not to take. I found the extra charges 5 days later when reviewing my bill. When I called the resort (or should I say, "motel"), the front desk informed me that only the accounting department could take care of such matters during their normal business hours. When i contacted the accounting office (during their normal hours) I was granted the ability to leave a message on someones' voice mail. To make a long story shorter, it took me 8 hours to get the issue resolved because the accounting office had to confer with the front desk manager to determine if I deserved my money back. At the end of the day I was told, "thank you for your patience" and not one single apology was ever extended. If their customer service equaled their arrogance, they might be close to being a 4 star.
Make sure to keep a close eye on your final billing