I have only used Airbnb twice. Both times I have ...

I have only used Airbnb twice. Both times I have not been satisfied with the service. I am a regular user of VRBO and Home & Away and have never had any problems after multiple trips. For Airbnb I had to send several emails to both Airbnb and the host after the cancellation of our latest booking due to the COVID19 pandemic. Airbnb dragged their feet in processing the refund saying that it was up to the host and when contacting the host they denied that they were paid by Airbnb. The cancellation was at the end of March and it is now June and I still have not received my refund. Although to be fair they did get it processed and I should be receiving it in the next 15 days. Airbnb did however retained a portion of my deposit and charged me for the taxes, even though the booking was cancelled. I have a $500 voucher from Airbnb that I am unlikely to use due to the ongoing issues around the continent. The voucher expires at the end of this year. All in all, I am out approximately a third of my deposit. I would not recommend Airbnb to anyone for vacation property booking.