Do not buy from this company. Still waiting after ...

Do not buy from this company. Still waiting after nearly 4 weeks. My wife has tried calling only to diacover that the chat service was down, then when trying to call the company directly a message stating that the phonelines were being repaired. I have emailed three times and had generic emails back - if you email over the weekend you get a reply phone will be dispatched beginning to mid this week , if you email on Thursday you get phone will be dispatched today or at latest tomorrow .
On the Google review website the responses to reviews: if good - standard reply from owner thank you for your comments, pleased you like our service , if however the review is a complaint, (most are) there is no response from the company. I have never come across a company who on their own website tells you how to identify false reviews, explaining that many bad reviews are likely to be false. I think it is more likely the good reviews are false.
This website has scam all over it, I am trying to get my money back ...