Matt Hettler

Review of Best Western Westfield Inn

We stayed for one night as we were in town for a f...

We stayed for one night as we were in town for a funeral. Upon arrival while driving into the property, we noticed a large amount of debris left outside in the parking lot, blocking parking spots. This debris was due to ongoing renovations. The room we were assigned was one of the renovated rooms. The room was in fair condition, with new flooring and the bathroom was okay. The new wallpaper in the bathroom was covering some large imperfect indentations/damage and was poorly done. The ceiling in the bathroom was stained and peeling. I was very disappointed that our TV did not work. It turned on but you could not change the channel. We called the front desk and they tried troubleshooting by disconnecting the cable box for 30 seconds. That didn t work. So, we paid over $150 for the room and had no tv.
I will say there was a young lady who initially checked us in. She was pleasant and very nice to deal with. had it not been for her, our rating would have been even lower.