Our accommodations were wonderful at the Hotel, bu...

Our accommodations were wonderful at the Hotel, but the Spa service was horrible! We originally scheduled a couples message, but during the night my wife s blood sugar dropped , so we canceled - the service manager rudely informed us that would be charged anyway. This policy is contradictory with their first responders promotion - which by the way we both are. I strongly recommend the hotel but not the spa! COVID 2020